Digital manuals for Elon
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Andrew McCabe
Country Manager UK, Product Information
+44 (0) 1926 642745
Contact me

Digital manuals for Elon.

The era of printed manuals has come to an end. Semcon has developed fully digitalised manuals for Elon’s own brand Elvita. With the new and user-friendly manuals, users can easily find the right information, and Elvita gets a more efficient and sustainable solution.

For the last two years, home appliance retailer Elon and Semcon have worked together to update and improve the manuals for Elon’s brand Elvita, which offers kitchen appliances and lighting.

The time has come for yet another step in the brand’s development – fully digital, web-based manuals, which makes it easier for users to find what they are looking for right away, for example in their smartphones. The new manuals improve the customer experience and can make service more efficient as Elon gets access to feedback and statistics about what and how the product information is being used. To deliver the digital experience (or web-based manuals), Semcon is using its digital distribution platform, Lodges.

With these new digital manuals, Elon gets in touch with its customer in a new way. By understanding what the customers are looking for, you can focus on making improvements that people actually need.

Anna-Karin Flöjt, regional manager, Product Information at Semcon

Elon is one of the leading kitchen appliance retailers in Sweden with around 286 stores across the country. Improving the user manuals is part of the strategy for increasing sales related to the company’s own brand Elvita.

“Semcon has long experience of working with this type of information solutions. They are knowledgeable and up-to-date on what is possible within digital product information management, which felt very reassuring. Their proactive and positive approach and high level of service made them the right partner for us when digitalising our manuals”, says Josefin Hällback, Brand Manager at Elon.

See the web manuals at Elvita’s website (in Swedish).

Semcon has contributed with the following competences in the project:

  • Information architect
  • UX designer
  • Technical writer
  • Illustrator
  • Art Director
  • Software developer

Contact

Andrew McCabe
Country Manager UK, Product Information
+44 (0) 1926 642745
Contact me

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