Automotive and commercial vehicles

Spare parts assortment and engineering
Spare parts information
Menu pricing
Online Parts Catalogues (Electronic Parts Catalogues, EPC)

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Guided Fault Tracing
Diagnostics methods
Interactive wiring diagrams
Service schematics
System descriptions

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Service and maintenance information
Repair information
Synthetic Labour Times
Service Bulletins

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E-Learning
Train The Trainer
Curriculum

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User information
Operator information
Service and warranty information
Animated Quick Guides

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Serviceability
Advanced visualisation utilising 3D design and animations
Predictive/prescriptive maintenance
Repair and diagnostics strategies
Translation management

Working with a global automotive manufacturer for over 40 years, we have established a strong and multifaceted relationship. Our deliverables include user information, parts, service, and diagnostic information, as well as technical training. Produced and delivered in a multisite setup, our product information experts in Sweden, the UK, Hungary and China are working together.

A prime example is our long-term collaboration as the company’s trusted partner for user information where we develop and produce digital user information for all their models globally. Our work contains a broad palette of products, deliverables and services, such as user manuals (onboard and in apps), quick guides, service & warranty information, animated quick guides, software information and UX expertise. Our success as a partner comes from our commitment to innovation and continuous improvements. Focusing on high quality and digitalisation, we have, together with the customer’s User Information team, introduced ground-breaking concepts and solutions, such as interactive user information, topic-based authoring, mobile applications, augmented reality, animations and voice-directed search. Our combined efforts have positioned the automotive manufacturer at the forefront of User Information.

We developed a learning concept to prepare service technicians for the automotive OEM Lynk & Co’s first European car launch. Built on this, we created a comprehensive digital learning program specifically designed to provide Lynk & Co technicians with the knowledge and skills to service their cars.

The program is mandatory to become an authorised Lynk & Co technician and covers key areas of the workflow such as the workshop environment, technical service and maintenance processes, and new tools. It is delivered in a practical, concise, and engaging format that seamlessly integrates into a technician's workday.

We support Polestar's upcoming electric vehicle model with digital workshop information. Our skilled technicians, engineers, and illustrators collaborate across our sites in Sweden, Hungary and China to create accurate diagnostics, spare parts and service information.

With tailored digital product information, workshop technicians can service, troubleshoot and repair more effectively. It leads to more uptime, streamlined service and maintenance processes with an improved user experience. It strengthens Polestar’s customer relationships, and positions both them and their customers for success in the competitive electric vehicle market.

Aleido was chosen as a partner to LEVC in 2016, to create, translate and digitally distribute all aftermarket product information for the TX eCity. Easily accessible information, describing the car’s features for the driver, and efficient servicing of the vehicle for service technicians were success factors to maximize uptime and enhance the user experience of the TX.

We reused aftermarket information between information types to support several target groups in a unique way. Our product information experts in the UK, Hungary, China and Sweden were all working together in this project.