Dynamic information
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Lars Löfgren
Business development manager, Product Information
+46 (0)73 682 77 81
Contact me

Andrew McCabe
Country Manager UK, Product Information
+44 (0) 1926 642745
Contact me

Dynamic information for maximised uptime.

Smart information for more efficient service and maintenance.

New technology and sophisticated solutions make today’s products increasingly useful. The downside is that when they stop working, more effort is required to find the causes. Long experience of maintenance and repairs is no longer enough to quickly fix a complex product.

With smart tools that convey the right information, the time spent on service can be shortened. Unlike traditional manuals (whether printed or digital), which contain static information, smart dynamic information reduces service time.

With dynamically distributed information, service technicians always get relevant knowledge, adapted to their current situation. It provides faster service time, lower costs and more satisfied customers.

Fredrik Larsson, Manager Digital Development Semcon and information specialist within aftermarket

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Like a smart insurance for increased uptime

Today’s products and production systems are often complex and frequently updated, meaning that manuals are not only very comprehensive, but also quickly become obsolete. This leads to unnecessarily long service times and production losses: Agricultural machinery stuck in service instead of plowing the fields, trains that are in the maintenance hall instead of on the railroad tracks, and production lines standing still. 

Here are some examples of Semcon’s solutions to quickly identify and fix product or system errors:

Multiple channels

By separating the creation of the information from how it is communicated, the same information can be adapted to meet the needs and situations of different users. A service technician who works from a utility pole may prefer voice controlled search and guidance in a mobile app, instead of having to write and read on a computer. For a car driver, it is convenient if the manual is integrated in the car’s own infotainment system. And for a technician who wants to find out which spare part to order, a web portal can provide a good overview.

With dynamically distributed product information, you can freely choose which channels your information should be conveyed in, and also which information is relevant in which channel. For example:

  • App
  • Web portal
  • Integrated in the product interface
  • Smartglasses

Personalised information

Information should help handle the situation that the user is facing, in a way that is as user-friendly as possible. For this to be possible, the product information needs to be adapted to both product and user.

With dynamically distributed product information, the information displayed is the information that the user needs with regards to what the user wants to achieve, which product it is and the user’s access level and competence.

For example, instructions involving high current power are only visible to those who are authorised to manage such systems. And when a product is modified over time, e.g. with upgrades and replaced components, the product information always reflects what the product contains today – not what it contained when it was manufactured.

Offline support

Information needs to be available. We usually have access to the internet, but there are still many situations where the connection fails the user. And isn’t that exactly when you need information? When the car suddenly stops, in the middle of nowhere, beyond civilization. Or when the machine deep down in the mine, where no utility pole or local cloud solution reaches, suddenly shows an unknown error message.

Semcon’s solution for dynamically distributed product information ensures that the product information that applies to your particular product is downloaded to your device. As soon as the network is up, updates are downloaded automatically. To always be there when you need it, connected or not.

User feedback

Understanding your users is crucial for developing desired products and becoming a brand that users return to. Product information is an effective means to take part of the users’ views and opinions. By letting users interact with the information, e.g. mark which information fulfills its purpose and which leaves more to wish for (or perhaps even is incorrect), it becomes clear what needs to be improved to strengthen the user experience. By analysing what information the users search for the most, the products themselves can be improved with clearer interfaces and design as well as new functions.

Read more about dynamic distribution.

More efficient service organisation

With dynamically distributed information, both troubleshooting and correcting the problem gets faster. In addition, junior staff can perform more complex repairs and maintenance, as dynamically distributed information can be interactive and educational, e.g. through guided fault tracing and instructions in an Augmented Reality environment.

Besides faster problem solving in service and maintenance, here are some other benefits:

  • Reduced time for searching for information
  • Reduced need for support
  • Reduced wear and number of unplanned stops
  • Increased sales of spare parts
  • More cost-effective handling of product information

Download our guide to calculate how much more efficient your organisation can be.

New revenue streams on the aftermarket

Digitalisation enables completely new revenue streams, where the big profits are often to be collected after a product has been sold. Instead of selling a machine, production can be sold as a service. Instead of replacing an existing tool with a new one, it can be upgraded with new features and accessories or repaired using original spare parts. Dynamic product information plays a crucial role in making it possible, read more here.

Case studies with dynamic information

Dynamic distribution – a sustainable solution

Semcon offers a range of digital solutions that help service technicians quickly find and correct errors. The result is also more sustainable thanks to, for example, reduced travel for service personnel and fewer spare parts being replaced. Read more about how Semcon works with sustainability.

Build your aftermarket business case

Contact us

Lars Löfgren
Business development manager, Product Information
+46 (0)73 682 77 81
Contact me

Andrew McCabe
Country Manager UK, Product Information
+44 (0) 1926 642745
Contact me

Elke Grundmann
Department Manager München, Product Information
+49 172 378 16 32
Contact me

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