Smart information for more efficient service and maintenance.
Products are becoming more useful, thanks to new technology and sophisticated solutions. The downside is that when they stop working, more effort is required to find the causes. Long experience of maintenance and repairs is no longer enough to quickly fix a complex product.
By delivering the right information, the time spent on service can be shortened. Unlike traditional manuals (whether printed or digital), which contain static information, smart dynamic information reduces service time.
With automatically tailored information, service technicians always get relevant knowledge, adapted to their current situation. It provides faster service time, lower costs and more satisfied customers.
Like a smart insurance for increased uptime
Today’s products and production systems are often complex and frequently updated, meaning that manuals are not only very comprehensive, but also quickly become obsolete. It has become difficult to find the solution in the manual. This leads to unnecessarily long service times and production losses: Agricultural machinery stuck in service instead of plowing the fields, trains that are in the maintenance hall instead of on the railroad tracks, and production lines standing still.
Here are some examples of Semcon’s solutions to quickly identify and fix product or system errors: